That's an unfortunate decision, especially taking into account that City planner has been online for 3.5 years already, has more than 100000 registered users and was on their whitelist all this time! Even though I have a strong intention to resolve this issue, I cannot do it on my own, without their will. However, Forge of Empires' support refused to talk about the issue completely. The City planner will stay online for some time, but I might not be updating it with new city entities. This is why I am afraid that I will have to stop supporting it and stop working on the second version. Without importing, the usefulness of the tool will drop significantly. The vast majority of gamers uses city planner just because they do not need to reconstruct their cities here building by building. City import is the main killer feature of the planner. This makes city import functionality unreliable. This means, that if their tools alarm that they see some suspicious activity from City planner, they will ban the account again. Unfortunately, the largest consequence of that ban is that City planner was removed from the whitelist of Forge of Empires' authorized 3rd party resources. I can only guess that I screw something up on beta server during my development of second version of the City planner. They have not still provided concrete info about those errors and whether they happened with single or both accounts and on which server(s)).
The only thing they told me is that my account had some suspicious behavior (Update: According to new info, my account(s) frequently caused errors on their side.
I do not know the reasons why the account was banned, and support do not want to provide any kind of concrete info. Update: the ban is permanent on some worlds already, and probably will be permanent on other servers too sooner or later.
The ban was temporary and is removed right now. That happened because my game account, used by City planner, was banned. Some of you might notice recently, that they could not import cities from the game. I think the situation will be clear soon. So, apparently, contacting their support is not a good idea. Update: FoE team asked me not to encourage you to contact their support. The future of City planner 2020 - ingwe - 11-13-2019
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